Question 1

How do I open a RakizFx account?

Accepted Answer

Sign up with your email and phone in the registration form. Upload your passport or government-issued photo ID. Verification typically completes within 10 minutes. Once approved, fund your account via bank wire, card or crypto and start trading.

Question 2

What is the minimum deposit?

Accepted Answer

Standard accounts start at $50. Pro from $200, Elite from $2,000. There is no maximum deposit limit.

Question 3

Can I open a demo account first?

Accepted Answer

Yes. A demo account with $50,000 virtual capital is available with no deposit required and no time limit. Switch to a live account anytime from your Client Area.

Question 4

What documents are required for KYC?

Accepted Answer

A government-issued photo ID (passport, national ID or driver’s licence) plus a proof of residence (utility bill or bank statement, less than 6 months old).

Question 5

What markets can I trade?

Accepted Answer

60+ forex pairs, major and minor indices, metals (gold, silver, platinum), energies (oil, natural gas), 30+ cryptocurrencies and 100+ share CFDs. Full list under Markets → All instruments.

Question 6

What leverage is available?

Accepted Answer

Up to 1:400 on Standard, 1:500 on Pro, and custom leverage on Elite (subject to risk review). Crypto and exotic FX pairs may carry lower maximums.

Question 7

What is the maximum trade size?

Accepted Answer

1,000 lots per individual order across forex and metals. Higher sizes available on request via your account manager (Elite tier).

Question 8

Are there any restrictions on trading strategies?

Accepted Answer

Scalping, hedging, EAs and high-frequency trading are all permitted. There are no holding-time restrictions. Latency arbitrage exploiting platform delays is prohibited.

Question 9

How long do withdrawals take?

Accepted Answer

Card: 1-3 business days. Bank wire: 1-3 business days. Crypto: usually within 1 hour after blockchain confirmation.

Question 10

Are there any deposit fees?

Accepted Answer

RakizFx covers all standard deposit fees. Some payment processors may charge their own fees outside our control, these are clearly displayed before you confirm.

Question 11

Can I withdraw to a different account?

Accepted Answer

No. Under anti-money-laundering rules, withdrawals must return to the same payment method and account name used for deposit, up to the deposited amount.

Question 12

What happens if my deposit fails?

Accepted Answer

Failed deposits are typically reversed by the payment provider within 5-7 business days. If you don't see a refund, contact support with the transaction reference.

Question 13

Which platforms do you support?

Accepted Answer

MetaTrader 5 on Windows, macOS, iOS, Android and Web. One account works across every device, log in anywhere, your positions and history stay in sync.

Question 14

Can I run Expert Advisors (EAs)?

Accepted Answer

Yes. All EAs, custom indicators and scripts are permitted on every account tier. Run them from any MetaTrader 5 instance, desktop, laptop or your own server.

Question 15

What is your server time?

Accepted Answer

EET (Eastern European Time, GMT+2/GMT+3 with DST). Daily candles close at 23:59 server time.

Question 16

I'm having connection issues. What now?

Accepted Answer

Try switching MT5 server (look for the lowest ping in File → Login). If problems persist, contact support, chat replies in seconds.

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